Expeditions
La Compagnie des Sens, specialist in the sale of essential oils online, is committed to shipping orders in record time!
Packages are shipped within 48 hours worked maximum after receipt of your payment. In addition to this delay is added that of the carrier, which varies depending on the offer you choose. The delivery times that we indicate on the product pages are estimates and depend on the carrier chosen.
Several delivery methods
For our shipments, we have selected several options offering choice in terms of budget and delivery times:
- Collection at a relay point (Colissimo or Mondial Relay), available for delivery in Metropolitan France, Belgium or Luxembourg : the most economical
From the moment your package leaves our premises, allow 48 to 72 working hours of delivery for mainland France (and 2 to 5 working days for Belgium and Luxembourg) before your package is made available to a network of merchants. near you.
An SMS and/or e-mail is sent to inform you of the arrival of your order at the relay point.
- Collection at an Express relay point (Chrono Relais): the expressway at a relay point
For all orders placed from Monday to Friday before 3 p.m. and destined for mainland France: express delivery to your home the following working day between 8 a.m. and 1 p.m. to a local Chrono Relais relay point. Delivery of your package upon presentation of your identity document and signature.
- Home delivery with Colissimo (tracked parcel without signature) or Colis Privé : the classic formula at home
From the moment your package leaves our premises, allow 48 to 72 business hours for delivery before the package is placed in your mailbox.
- Home delivery with Chronopost: the expressway at home
For all orders placed from Monday to Friday before 3 p.m. and destined for mainland France: express delivery to your home the following working day between 8 a.m. and 1 p.m. (Saturdays included). Hand delivery (always better! ^^) and against signature.
Chronopost notifies you of the delivery time slot by SMS and/or e-mail on the morning of delivery.
- Chrono Express International – tracked and delivered against signature
Delivery outside mainland France: delivered in 48 hours to the French Overseas Territories, 1 to 3 working days to Europe and 2 to 5 working days to the rest of the world.
Caution: if you are abroad and in the French Overseas Territories, customs clearance or dock dues costs may be incurred depending on your country and the amount of your order. Please inquire in advance with the competent authorities in your country or on their website.
- On-site recovery: it’s more humane!
Kill two birds with one stone and come say hello to us by collecting your order at our premises in Lyon from Monday to Friday, from 8 a.m. to 12:15 p.m. and from 1:15 p.m. to 4 p.m.
The recovery address is:
2 Rue Saint Jean de Dieu
69007 LYON
When your order is on the departure line, you will receive a clickable link by email allowing you to follow the correct delivery of your order.
Between the shipment of your package and its delivery, we invite you to keep an eye on your junk mail to make sure you don't miss any important communications regarding the successful delivery of your order.
